Privacy policy
Effective Date: December 25, 2025
Last Updated: December 25, 2025
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Livah collects, uses, stores, discloses, and protects your data.
Introduction | Information We Collect | How We Use Information | EU/UK Legal Basis | Sharing Your Information | Data Retention | International Transfers | Your Rights | Cookies | Security | Children’s Privacy | Changes | Contact1. Introduction
Welcome to Livah. This Privacy Policy explains how we collect, use, and protect your information when you:
- Visit our website
- Make a purchase
- Create an account
- Interact with our social media
- Contact customer service
- Use any Livah services (“Services”)
By using our Services, you agree to the terms outlined in this policy.
2. Information We Collect
2.1 Information You Provide
You may provide personal information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Enter a giveaway or promotion
- Submit reviews or feedback
This may include:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely by third-party processors)
- Gift recipient information
- Any information voluntarily submitted to us
2.2 Information Collected Automatically
We automatically collect information when you browse our website, including:
- IP address
- Device and browser type
- Pages viewed and time spent
- Shopping cart activity
- Cookies and tracking technologies
- Location data (if enabled)
This helps us improve the user experience, website performance, and marketing relevance.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Personalise your experience
- Send marketing emails (only with consent where required)
- Improve website performance
- Detect and prevent fraud or misuse
- Comply with legal obligations
4. Legal Basis for EU/UK Users
If you are located in the EU, UK, or EEA, we process your data under the following legal bases:
- Contract: to fulfil purchases and provide services
- Legitimate Interest: website optimisation, fraud prevention, marketing to existing customers
- Consent: email marketing, cookies, certain analytics
- Legal Obligation: compliance, record-keeping
5. Sharing Your Information
We may share your information only when necessary, including:
- Service providers (payment processors, shipping carriers, email platforms)
- Marketing partners (only with your consent)
- Business transactions (mergers, acquisitions, asset sales)
- Legal requirements (court orders, law enforcement requests)
- Aggregated or anonymised data (cannot identify you)
We do not sell personal information.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our Services
- Meet legal obligations
- Resolve disputes
- Maintain business records
Analytics and technical logs may be stored for shorter periods.
7. International Data Transfers
Your information may be processed in countries outside your place of residence, including the United States. By using our Services, you consent to these transfers. We use reasonable safeguards to protect your data.
8. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold
- Request corrections or deletions
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Opt out of marketing communications
EU/EEA/UK users may file complaints with their data protection authority. Residents of certain U.S. states may have additional rights under local privacy laws.
9. Cookies & Tracking
We use cookies and tracking tools to:
- Recognise your device
- Enable core website functions (such as cart)
- Analyse website usage
- Improve performance
- Provide personalised marketing
You may disable cookies in your browser settings, but some features may not function properly.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment details are processed via PCI-compliant third parties.
No method of transmission or storage is 100% secure, but we continuously work to protect your data.
11. Children’s Privacy
Our Services are not intended for children under 13 (or applicable local age). We do not knowingly collect data from children. If you believe a child has submitted information to us, please contact us so we can remove it.
12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services indicates acceptance of any revisions.
13. Contact Us
If you have questions or privacy-related requests, contact us:
Email: hello@livah.co
Livah